The Horrors of Babysitting Your Downline

One of the biggest challenges most of us have faced in the world of network marketing, is recruiting people only to have them go on the witness protection program. You know what I’m talking about, right? They join then almost right away never answer a phone call from you again.

The problem exacerbates when we try encouraging them, pushing them and, in their minds, bugging them to the point they don’t want to hear from us again. This is all done with the best of intentions of course but in hindsight, it’s a lot of wasted energy. The question is, why do some of us do this?

It’s because that’s what we’re all taught when you join any one of the many network marketing opportunities out there. It’s time to stop babysitting your downline (I like calling them business partners). It’s counter-productive because you can’t force someone to do something they don’t want to do.

That said, in a similar scenario, I remember prospecting and recruiting a 30s something couple into my business. They lived in a pretty posh part of town, a nice condo near downtown Toronto. With this new power couple about to join my business, I began thinking about the down payment I was going to put on my new Mercedes, I was thinking about all the real estate I was going to purchase. Things were going absolutely swimmingly!

When it came down to him signing on the dotted line to join, his pen stopped moving. Then he asked for a loan – I’m not kidding – to pay for his joining fee. It was $500 to join.

I was thinking to myself, this is not happening. Are you kidding me? This successful guy and his wife need to borrow $500 from me to join. What?? Like hell I’m going to give him the cash. So what did I do?

I gave him the cash.

You can probably guess how it all ended and it wasn’t pleasant but eventually, I did get my money back. That experience affected me in a way that I would never do that again; loan someone money to join my business because of my desperation to get sign ups. I learned my lesson that the best way to build your network marketing business is to recruit people who actually WANT to do the business. People like you.

It’s called attraction marketing and it works essentially the opposite way we’re taught when joining a network marketing or online business. In other words, instead of hounding your family and friends, why not talk to people who are already hungry for a new business opportunity?

Here are three ways:

1) Follow a proven system from a successful online entrepreneur that doesn’t involve bugging your family and friends.

2) Offer something of value to your prospects where they will benefit instead of pushing your business opportunity in their face.

3) Build your email list. The reason you may have heard the slogan from Internet marketers “The money is in the list” is because it’s true. Build your email list!

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7 Daily Action Steps For Results In Your Business

This piece has been written to illuminate the 7 daily action steps that you ought to be taking for success in your business. It is by no means the only 7 things that you should everyday though, but what is included in this article are very key to your success in business. Some of them you could have heard of, or have been applying already. Nevertheless, I implore you to read all of it, I know you will certainly get some value from it. I am also going to be showing you how you can apply these 7 steps to get the kind of outcome you want in your business.

Before I go extensive I need you to understand this principle. A truly simple formula for success I got from a coach and it goes like this;

s + m = SUCCESS.

The little s represents keeping things simple, while the little m means mistakes. One point you should know is that you are most likely going to make some mistakes along the way in running your business. So allow yourself the freedom to do so. You are most likely going to spell things wrongly, you are going to place things wrongly. The majority of the time, you will not get things right the first time. There’s most likely going to be a learning curve.

However, most significantly, you have to give yourself the chance to succeed. That’s adding these 2 together. These 2 things together can truly equal success.

So, here are the 7 daily action steps you must adopt to guarantee success in your business.

Personal Development,
Content Creation,
Posting and Sharing Content,
Developing New Relationships,
Fostering Existing Relationships,
Following Up With Current Prospects,
and Daily Gratitude.
1. Personal Development
Personal development is the first item that I am going to discuss because it is one of the most essential aspect of building your business. Developing yourself can actually affect every area of your life. You will develop new attributes that will open you up for new opportunities. When you develop yourself, you have better understanding of things you never had. You will see things in a different perspective. You are now able to process and interact with individuals in a different way.

You want to allow yourself these opportunities for success. You want to give yourself the tools to achieve your goals. With personal development, you allow yourself to succeed. Learn from other people that have had success that you aspire have.

So how do you go about personal development?

By reading books, watching DVDs created by professionals in your niche, you can watch YouTube, as well as video clips of people you aspire to be like on their Facebook page. Listen to podcasts as well as audios on CDs.

Now, one good thing is you can obtain videos, audios, and books on-line and offline, affordably or even absolutely free. But be on the lookout for premium materials when you can manage it, they will help to grow your business even much better.

You could also do live events – workshops, conferences, company meetings, training as well as life mentoring events– anything that will enhance you and give you attributes that are going to make you a richer person.

Besides all of these, you need to surround yourself with people that have the success that you want. This is very crucial. Not simply going to events and watching video clips, but really surrounding yourself with the individuals that have the success that you desire. Maybe you have a full-time job and also trying to build a home based business on the side and you are not always able to surround yourself with individuals that have the very same goals that you have.

Allow me to recommend this, when you are not with those individuals, then at the least, go to places those individuals you desire to be like go. Have a podcast that you could listen to when you are driving to and from work. When you are cooking dinner or doing your exercise, you are listening to a podcast. If you have to attend an event on the internet… do so. Because these are some of the locations to go get the results that you want to get. You want to discover something new. You want to see what somebody else is doing that’s gotten them some results and success.

Do not simply go to those places, do not just surround yourself with successful people, don’t just watch video clips and listen to podcast, you really need to IMPLEMENT what you have learnt. You probably have heard or read something new. If you believe it will be beneficial, try it, if it helps you, keep using it, if it does not, figure out why and how the expert you learnt it from from did it.

Personal development is a powerful and effective tool. Envision how powerful you are going to be when you begin applying this essential step.

2 Content Creation

Step 2 is Content Creation.

Whichever platform that you make use of, bring value. Whether it is blogging, producing YouTube videos, possibly you are involved a great deal with social media sites, whatever you have to be adding value.

By adding value, I mean, giving something that’s going to help other people. Can you bring something to your target market that’s going to assist them, inspire them, encourage them and educate them? Something that’s going to change their lives?

So, what you intend to do is, right after you’ve found out something new, you develop content from what you just learnt. If you are doing personal development, if you are watching, reading, listening to things that are empowering you, that are educating you and developing you, and you go into content development immediately after that, you are going to have plenty of materials to produce. You are never ever going to run out of content. It could be something that was directly pertaining to that thing that you just learnt, or a concept that was triggered but out rightly different from it.

If you have no content, then you have got absolutely nothing. You just must have content. Your content is like your online REAL ESTATE. If you are not creating content, whether it’s an article or video, how are people going to connect with you? How are they going to discover you, and how are they going to understand what you are all about? How are they going to know what you have to offer if you are not developing content?

For some of you, perhaps this is new. You are like “How can I create content? What is content creation?” If you prefer to write, you could start a blog where you publish daily, you could also record video clips. You can create a “how-to” video clip of doing particular things. A lot of people prefer to make use of social networks. Use social media sites if you are comfortable with that. Certainly as you do these things, you are undoubtedly going to see results in your home based business. But be rest assured that there will be some flaws and there will be need to improve your skills in some areas.

Another thing you could do is repurposing your content. That’s a method to enhance your content. If you published a blog, you can probably cut a video of what you just wrote about. If you cut a video, you can write a quick article about that video clip. By doing this you are maximizing your content. There are all kinds of ways you could use one idea to make more than one piece of content.

3 Posting and Sharing Content

This is a truly vital step. You need to get your value in front of people. Your value needs to be something that you can share regularly with people to get them to be attracted to you. If you have their permission to connect with them, then do, regularly. The good thing about constant communication with your audience is that it also offers you the chance to share your business opportunity with them.

When sharing content, you have to get the most out of your time. There are lots of methods to do this and there are various tools that you can make use of that will help you get the task done. Tools that will permit you to publish and share your materials to the most places the fastest. Nonetheless, whatever tools you are going to utilize… don’t utilize tools that make you appear to spam.

For instance, when you cut a YouTube video, you have the option of sharing it on your Facebook page, Google+ and your Twitter page. You could just click on the 3 icons and it will share it for you.

So, it’s definitely essential to get your content out there. Figure out where others share their content. Where else besides Facebook, Google+ and YouTube. There are actually hundreds of places where you can get your materials posted and discovered.

4 Developing New Relationships

This is another really powerful step. In establishing new relationships– consistent activities yield positive outcomes. That’s just the fundamental thing. You need to do this regularly, and when you do, you get results. If you do not inherently know how you can do this, you could learn. There are trainings that will show you the best ways to. This is what is important though– have a daily target. Say 5-10 new individuals each day that you are going to meet. You have to stay focused in the discussions. I recommend that you commit specific times to this task. When you are sending messages to people and interacting, that’s all you do.

Where do I find people to establish relationships? This is a very common question individuals have. You possibly have heard about all the old-school networking techniques… go to the shopping mall, the 3-foot rule… those are all great means to meet people.

It is a lot easier on-line though. However, you’ve got to be very careful you don’t go spamming people. Ways to meet people online include– going to social media groups; if you are going to a group, you have to find a group that’s active. You should not go into groups where it’s just individuals putting on link after link after link. You need to be in a group where people are actually interacting. Another location to discover people is fan pages of people of influence. It’s definitely a phenomenal way. You are going to find people all over there. Fan pages that actually have remarks and threads where people are paying attention. Where there is massive engagement taking place. You’ll locate all sort of people there that you could network with.

And, what about friends of friends? There are lots of them that you can meet online also. They are all over social media. There are lots of methods to meet new individuals on social networking sites.

Exactly what do I say when I meet new people? Just be yourself. Do not aim to be me or another person. Do not aim to be the guy that’s in your company that’s like the super mega recruiter that recruited like fifty percent of Lagos and all of Accra or New York City. Don’t be that person. Don’t be the woman that’s super glamorous and constantly getting her hair perfect and her nails done, that’s not you. Be yourself.

For me the most convenient way to begin a conversation, is simply Hello. It literally can be just that simple. Remember, there are going to be errors along the way. Occasionally, you are going to say the wrong things to the wrong people. That’s okay. Just keep things simple and you’ll have some success. If you don’t try at all, how do you make mistakes? How do you want to be successful?

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The Answer to Network Marketing Frustration

Being frustrated by my lack of success in network marketing is exactly what moved me to find the truth. What I found was so intriguing; that I have dedicated my professional life to helping others out there turn their sob stories into a success stories.

I will back up. A little over 15 years ago, I was introduced into MLM. I was brought into a very famous company and left to figure things out on my own. Needless to say, I figured out that I did not like network marketing very much after that experience. To be honest, I just didn’t like the person that recruited me.. he got me to join and I never saw him again. Sound familiar?

What’s crazy is that the experience of being recruited and left for dead only left me wanting it more. It was what the recruiter said to me when we had our initial conversation that got my wheels turning.He told me that I could be my own boss. He told me that I could set my own hours. He told me that I could be financially independent by joining his business. He told me many things, but he left out some things that were very important.

You see… he never gave me any system to duplicate. I was never coached. I was never mentored. I was told to take a pen and paper, write down 100 names and ask them to come to a hotel. I was told that I had to get a bunch of “NOs” and eventually someone would say yes. I ran! Sound familiar?

The dream, however, it remained inside of me. I knew, some way, that I could be a successful network marketer. I had seen people who were successful every day. It took me a few years and a few stumbles before I found the answer to my network marketing frustration, but when I did… oh boy! I learned the truth about network marketing companies, heavy hitter recruiters, the lies, and so much more. How I found the answers came in a form that I would never expect.

After a few years of semi-success and some MLM companies blowing up in my face, I had all but decided to turn my back on the dream. You know, my dream of being a successful network marketer. I lost money in internet money games, shady pyramid schemes and all of the flashy signup games you see all over… I was done.

Then in 2016, a friend of mine came to me asking me to join some business of theirs. I didn’t much like the business they offered, however it did re-kindle the dream. So, I decided right then that I would do things a little differently. I decided to seek a mentor that has been successful doing exactly what I want to do. After so many dead ends of “gurus” and “experts” wanting to charge hundreds and thousands of dollars to “coach” me, I found what I was looking for.

Since meeting my mentor, He gave me the blueprint to success and it is the REAL DEAL! Since then, I have dedicated my professional life to helping others, just like myself, for free with no hidden agenda become successful network marketers.

If you have not had the success you had hoped for, and you know without a doubt that you CAN be successful… I am here to help.

Are you frustrated with your MLM or network marketing company, sponsor? Are you left to figure out things on your own? Have you resorted to buying MLM leads? I have been there, I am here to help. Visit my site today, and get the free help that I did. I do not want your money, I do not want to sell you anything.

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5 Common SEO Mistakes That You Should Avoid

Over the past few years, SEO has evolved faster than the previous decade. And this has made it harder for users to keep up with most recent updates. The launch of Penguin and Panda changed the way things worked in the past. In short, the way Google used to rank website has changed a lot. But if you want to reach your objectives, make sure you avoid some common SEO mistakes.

1. Avoiding RELEVANT CONTENT

In the start, Google said that it would rank websites that have the most relevant content on its first page. This statement is still valid. What has happened is that the search engine has become a lot better at achieving the objectives. In other words, now, Google is in better position to know what is relevant and what is not.

So, what you need to do is offer content that is relevant and avoid content is not relevant to your niche. Of course, the content should be informative and unique.

2. Following Tricks

People have been using many illegal ways of cheating the search engine algorithms for traffic, exposure and backlinks. Some of these tactics can still give you a temporary edge, but they are bad for your blog or website for the long-term.

So, you should avoid using low-quality, duplicate content, keyword stuffing, questionable redirects or cloaking for traffic. It may be tempting to go for these short-cuts, but they will just hurt your ranking, and may even get you banned for good.

3. Overloading your site

It has been a common perception that photos, videos and other graphics make a website more appealing for the viewers. To some extent, this perception is true; however, there should not be too much of it or your website will take ages to load. Your viewers don’t have all day to wait for your site to load. If your blog takes longer to load than other websites, the viewers will just click away. You will not only lose viewers, you will also lose ranking against other websites.

4. Making navigation difficult

Navigation is one of the most important factors for any website. It’s important for both viewers and search engines. Ideally, your viewers should be able to get the desired information from your website in one or two clicks. This may not be an easy task for you. So, what you can do is put important content on the main page of your site. This the users will be able to get what they want more easily.

5. Misunderstanding THE BACKLINK PROCESS

You may not want to be obsessed with obtaining a lot of backlinks. Although you don’t have to have backlinks from authority websites to establish your credibility, it helps a lot. However, what you need to do is try to get backclinks in a nature fashion. But it’s not a good idea to buy backlinks. This is one of the worst mistakes that you can make.

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Image Optimization for SEO – Best Practices

Quality content is the key to SEO success. Content doesn’t just mean your text contents. Images must be an integral part of your content strategy. At times, single images can be far more effective than your 1000 word blog post. It also helps you improve blog post quality and performance.

Images, Infographics, Videos and all other multimedia contents on your web page will help you in increasing the user engagement on your site and makes the visitors stay on your site for longer duration which helps in reducing the bounce rate.

Not just adding images to your contents, you should also optimize those images for better SEO performance. Optimization of images must be the one important aspect of your on-page SEO process.

If you are using images in your content, there are many aspects to be considered related to SEO.

Relevancy

Using images doesn’t mean that you should fill up your content with loads of pictures. You should use it only when it is required and also you should use images that are more relevant to your content.

Placement of your images is an another important aspect. It should be placed at a relevant location in your content according to your text content.

Use original images

Originality always helps in improving your user experience and your authority. Usage of original images will be helpful in improving your SEO performance. You can create original images with a graphic designer or you can take your own photographs with a quality camera. It is the reason top White hat SEO companies employ talented graphic designers for creating quality images.

If you are not able to employ an in-house graphic designer or if you are running out of time, you can always use high quality images from the web. But the important factor to be considered is it should be copyright free.

There are many tools available for getting copyright free images without any cost. The most popular ones are Unsplash, Flicker, Freeimages.

Image Size

Images are the main source for damping your site’s speed. And site speed is a crucial factor in your SEO performance. So, you should be extra cautious in using images without compromising your page speed.

It should not also affect your image quality, you should have a correct balance between. You can achieve this by reducing the file size by compression. You can use tools like Photoshop for compression.

File name

Search engine crawlers are visually impaired, it can even interrupt a 5000 word text content, but it cannot interrupt a single image and what the image is about. It is the reason using a keyword rich file names for your images is an important aspect in image optimization.

Google bots and other search engine crawlers can read your image’s file name and if it is named with your target keyword, it gives a signal to search engines about the image topic and thus helps your SEO performance.

For example, if your image is related to selling sports shoes, rather than using the file name as “IMG_89868″ you can use it as “Black_Tennis_Shoes”.

Alt text

Similar to the file name, search engines can read Alt text of the images. Alt text is known as “Aleternative Text”, is an HTML attribute used to describe the content of images.

You should use Alt text which is relevant to your images and it should be clear and descriptive. You can use your target keywords in the Alt text but be cautious about Keyword stuffing.

If you are not focusing on Image optimization, you are missing a huge opportunity in improving your SEO performance. You can use above mentioned best practices in your on-page optimization process.

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Best Support And Opportunities For All Youth

American youth currently face challenging realities along their way to adulthood. With parents working longer hours and the absence of grandparents and other community adults who used to make up support systems, the intergenerational fabric of community has been frayed. Youth development strategies aim to reweave community fabric in a new way – one that takes the supports and opportunities young people should have, and re-institutes them in the context of young people’s realities today. While many of these realities are harsh ones, we know that young people themselves want to be involved in their communities. The importance of building positive youth/adult partnerships in this process cannot be stressed enough.

The mobilization effort is based on influencing three critical elements: information, attitudes, involvement. The transformation of each of these areas, both in the public and private domains, is a necessary condition for change. For example, in the area of information, the country is currently focused on collecting primarily negative youth information, e.g., teenage births, dropouts, and juvenile arrest rate. Inspiring a 180 degree shift, we need to collect information such as: average number of hours youth participate in after-school activities, computer to youth ratio in non-school hours, and the percentage of youth who hold part-time jobs. The three elements are intertwined, for how information is gathered and communicated impacts attitudes as well as how and if people choose to become involved.

Only through broad community commitment, strong public will, and diverse partnerships can youth development take root, go to scale, and be sustained over time. Ultimately, the mobilization must be supported by partnerships among all of the systems in a community that affect young people (i.e., education, corporations, health care, juvenile justice, religious groups, and recreation). To build these relationships and establish youth development infrastructures to improve developmental paths of adolescents will take at least 10 years.

Localities currently spending their resources on efforts to “fix youth” will need to pool, redirect, and increase their financial commitment to youth development. These additional dollars will ensure all youth equal access to supports and opportunities, especially youth living in economically distressed areas.

Our information on the services young people need, and use, is still hit or miss. Communities do not know what they have or what they need. They usually have no way to tell how well services are being used and what services need to be improved.

Good information is important for youth services for exactly the same reasons it is important for everything else. Accurate, accessible standardized information lets people find the services they need and use them effectively. It lets communities manage, evaluate and improve their services and determine the need for changing them, eliminating them, or developing new ones.

Many national efforts to measure outcomes presently use deficit-driven indicators to assess young people’s condition in society, such as teen pregnancy rates, juvenile crime numbers, and percentages of high school dropouts. Although these measures are important, they do not tell the whole story about young people’s experiences. Measures that reflect positive conditions and experiences of young people are also important.

The accelerated trend of the past decade toward empowering our nation’s young people to succeed has fostered a new awareness and commitment to this most valuable resource. Some basic questions are:

- How much do we currently spend?

- How much should we spend?

Some progress has been made through new initiatives in education finance reform and services integration, providing more effective delivery of social, health and educational services for children and youth from the classroom up to the government. This document establishes an initial framework and formula for assessing the financial resources and mechanisms necessary to move American society closer to this ideal. The following were found to be potential root causes of these trends in spending:

- Devaluation of adolescents.

- Lack of consensus on youth development.

- Lack of adequate and protected funding. Funds are not protected and dedicated in the manner necessary to sustain the long-term, comprehensive process that is youth development.

We can support the move toward the ideal by:

- Seeking new types of information.

- Building on the after-school momentum.

- Making a sustainable public investment.

Youth development is an investment that must be made by each sector of the wider community – public and private. Examination of the federal-state matching, local dedicated taxes an incentives for business and philanthropy could lead to models for providing adequate and sustainable funding for youth development. National intermediaries must work to cultivate this leadership at all levels of government, and at the grassroots, by creating constituencies.

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State Sponsored Retirement Plans Continue to Expand

Several states are taking the lead from California, Oregon and Illinois by offering state-sponsored retirement plans that encourage or require private sector employers to participate.

The plans are referred to as auto-IRAs because eligible workers are automatically enrolled, generally within 30 days of employment. The default contribution rate is typically 3-5% of a paycheck and the employee can stop, restart or transfer plan assets depending on their needs. Referred to as “public-private partnerships” by the Pew Charitable Trust, there is no cost to the employer. Proceeds are managed by a private financial firm management for a pre-determined fee. The plans are subject to the Employee Retirement Income Security Act (ERISA) like other sponsored pension and benefit plans.

This article provides an overview of the states that currently offer savings programs, as well as those that plan to do so in the future.

OregonSaves

Oregon was one of the first states to implement a savings program for employees of small businesses who are not otherwise eligible for a workplace sponsored pension plan. Titled OregonSaves, it is a state retirement program that is available to an employer or an individual planning for the future.

OregonSaves had almost $57 million in assets as of mid-2020. Employee contributions averaged $127 to $135 per month as of that time.

Enrollment is automatic for employees, with contributions being made through payroll deductions. Each employee account is portable and can be moved from one job to another.

All Oregon employers, regardless of employee size, must facilitate the State’s program for their employees if they do not offer an employer-sponsored retirement plan. The plan is working with small employers to make the process as simple as possible.

CalSavers

CalSavers is available to California workers whose employers do not offer a workplace retirement plan, self-employed individuals, and others who want to increase their savings. Plan participants contribute to an Individual Retirement Account (IRA) that belongs to them.

California employers with more than 50 employees must register with CalSavers by June 30, 2021 if they do not already sponsor a retirement plan. Registration is available to all California employers with at least five employees.

The CalSavers program opened statewide in July 2019 and had $4.3 million in assets as of mid-2020. On average, participating employees contribute $105 to $120 monthly. Like the Oregon plan, the default savings rate is 5% of the employee’s pay and employees are automatically enrolled after 30 days of employment. They can stop, restart or transfer plan participation at any time if they change employers.

CalSavers Retirement Savings Program is designed to simplify employer participation with no employer fees, no fiduciary responsibility, and minimal ongoing responsibilities. Employers that fail to offer participation in the plan as required are subject to fines.

In May 2021, a federal appeals court in San Francisco dismissed a legal challenge to the CalSavers plan.

Illinois Secure Choice Retirement Savings Program

Illinois launched its Secure Choice Retirement Savings Program in 2018. It is a state-facilitated retirement program that is open to employees who work for an eligible employer as well as other employees who want to enroll independent of their employer. Approximately 32,000 Illinois employees saved $8.5 million in the first year of the Illinois Secure Choice program, according to state reports.

The Illinois Secure Choice account is a Roth IRA for the employee. The default savings rate is 5% of gross pay. Employees are automatically enrolled through payroll contributions after 30 days of employment. An employee can opt out at any time. Plan participants are charged a fee of 0.75% of assets per year ($0.75 for every $100 saved), which pays for program administration and operating expenses.

The Illinois Secure Choice had 5,544 registered employers as of May 2020. There are no fees for employers to facilitate the program and employers cannot make contributions to their employee accounts. Employers serve a limited role as a facilitator. As of November, 2019, employers with 25 or more employees that have been in business for two years or more are required to participate in the program. Employers that already offer an employer-sponsored retirement plan are exempt from this legislation.

New Jersey Secure Choice Savings

The “New Jersey Secure Choice Savings Act,” was signed into law in March 2019, with a two-year time frame scheduled to take effect in March 2021.

The Act requires employers that have been in business for two years and have 25 or more employees to participate in a retirement savings program administered through automatic payroll deductions. Private sector employees of businesses of any size are able to participate in the retirement savings program. Smaller or newer employers could join voluntarily. Failure to comply will result in fines to the employer.

Employees will be automatically enrolled at the leve of a 3% paycheck contribution. The annual contribution maximum is $6,000 for those under 50 years old, and $7,000 for those 50 or older.

Connecticut Secure Choice Savings Plan

Connecticut employers with five or more employees must offer a retirement plan to employees, and private employers with four or fewer employees may choose to do so. Employees are auto-enrolled within 120 days of employment, and employees must be notified of their rights within 30 days. Employers are not permitted to make contributions to the program.

The Connecticut Retirement Security Authority, a quasi-public agency, was formed in 2016 to oversee the program. The state estimates that as many as 600,000 employees may benefit from the plan.

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How This One Thing Can Destroy a Client Relationship

Tales from the Online Marketing Crypt #18

Why being mindful of clients’ perspectives can keep them supporting your business

We all have them.

Days when everything pisses us off.

In fact, I doubt there’s a human being on this planet who hasn’t been in a bad mood every now and then.

I know I sure have my fair share of them!

And for a variety of reasons too.

But there’s one thing we business owners have an unwritten rule about (well probably it’s written somewhere by someone) is that no matter what, we don’t bring our bad mood with us when communicating with clients.

Would you agree with that fundamental principle?

But how many times have you, as a client or customer, been on the receiving end of someone’s bad mood?

It happened to me recently and that single instance literally destroyed a 30 year working relationship.

I had a hair appointment with the same gal that I’ve been seeing for decades. She works out of her home and lives about 25 minutes away from me.

I know exactly how long it takes for me to get to her place and am typically on time, every time.

Except the last two appointments.

The time previous to this last visit, I had an emergency come up just before heading out the door. It was something I had to take care of or faced dire consequences (as in having a very angry client on my hands!)

It meant I was going to be about 5 minutes late for my appointment. I texted her when I was leaving stating I was hurrying over and will be a few minutes late.

She didn’t reply and never said anything when I got there. We had our usual girl talk that I very much looked forward to.

This recent time I needed to do a quick errand before my appointment. I completely misjudged how much time it would take me to get from that other location to my stylist’s place. Plus… I got lost finding my way there since I was coming from a different direction.

I didn’t want to risk taking any time to stop and text her and honestly thought I was just a minute away… except it was more like 15 minutes before I finally got there.

I’ve never been 15 minutes late for anything and I felt terrible. I apologized profusely but unfortunately, she wouldn’t hear any of it.

She was pissed.

So angry in fact, she first lectured me on “always” being late, citing my text from the previous appointment, and that she was sick and tired of constantly hearing, “sorry I’m late” as if I’m the only one that says that every time I walk into her room.

Disclaimer: I’m a Canadian. We apologize for everything, even if we’re 1 minute late!

Stunned at how mad she was, especially knowing I was the last appointment of the day, I apologized again and tried to explain why I was late and even offered to leave with my hair wet to make up for the lateness so we would still end in time.

I didn’t know what else to do to rectify my error.

She was so angry, she gave me the silent treatment and only grunted her “hold your head here” and “move to the sink” commands throughout the entire time there.

I did leave with wet hair, 15 minutes earlier than what our appointment time would have ended at had I been on time, vowing to never return again.

I fully realize I was the catalyst that set off her anger, and I also realize she had to have been having one helluva a bad day before I arrived, and I got the brunt of her wrath.

I get it.

But as a customer, a loyal one for 30 years at that, there’s no excuse whatsoever to be treated like that.

Never.

When I have bad days like what she must have experienced, I set aside whatever is going on and treat anyone who I speak with that day, whether it’s one of our team members, a client, a lead or even chatting on social media, with the utmost respect and kindness.

Even if they are the reason for my having a bad day.

It serves no purpose whatsoever to make the other person feel worse than what I am feeling.

I found this experience to be so distressing, I posted about it on Facebook.

I received a variety of responses, ranging from my owing her an apology (which I did) to justifying why she blew up, right over to demanding I fire her on the spot (which I ended up doing).

These kinds of responses go to show how we are all human and all look at experiences from our own lens and past history.

For me, I was taken straight back to elementary school when I was the victim of bullying quite a bit. A feeling I never want to experience again!

For others, they empathized with her where time is very important to them and get angry themselves when someone disrespects it. (I’m actually the same way – being punctual is a huge deal for me.)

One thing I have done as a result of this experience is to find the lesson behind it all. For one, I will definitely plan my time better and ensure I give myself enough time to do what needs to be done in time!

I also learned just how fragile our relationships can be.

She lost a client of 30 years – and I lost any further opportunities to visit with someone I’ve known a long time to get some of the much valued girl time I look forward to with each visit.

It doesn’t take much to destroy a 30 year working relationship.

Yes I realize I could reach out and try to mend the fences but I am choosing not to. At least not right now.

At the end of the day, this lesson goes to show how important it is for us all to keep our anger in check. To realize our anger is being received by the other person, and be aware of how they are receiving it with their own personal response. They won’t always understand where you are coming from because they’re looking at things from a different perspective.

So what do we do when we’re having a bad day and business must go on?

If you ever find yourself feeling angry, whether justified or not, here’s eight tips on what you can do to avoid creating irreparable situations with your clients:

Exercise. Go for a walk, head to the gym, box with a punching bag. Whatever works for you to do some venting.
Meditate. Or just sit quietly and practice deep breathing.
Yoga. Nothing is better at centering our emotions and getting back in touch with our bodies than practicing yoga.
Watch a funny show or listen to a positive podcast. It’s amazing how quickly your anger can turn around when you’re laughing or receiving positive energy from someone else!
Use the anger as motivation. If you can control the scenario that’s causing your anger, then you can do something about it!
Focus on something more positive. A great thing to do here is think of something you are grateful for and focus on why you’re so grateful about it. Putting yourself in a state of gratefulness will trigger those happy endorphins and will get you out of that pissy mood fast.
Get productive. Feeling on purpose can be quite energizing. If you have something that’s calling your name, get busy and shift your attention to that.
Write in a journal. A great way to release that negative vibe from your body is to write it out. Keep writing until you’ve vented everything that comes to mind. Even if it’s not the same thing that got you angry in the first place – just let it all out!

I’m curious if you have ever experienced someone either getting angry with you in a business relationship or did you lose your cool and get angry with a client or service provider? How did it turn out? What lesson did you learn? And do you have any other tips on how to let go of anger to share?

To your business success,

Susan

RECOMMENDED RESOURCES:

READ: Learn effective communication principles from an expert. This book from communications specialist Yvonne Douma is a must-read. It will be available on June 8th but you can get yourself on her notification list and grab some great bonuses if you purchase on launch day: REFRAME: How to Change Your Conversations to Resolve Those Messy Conflicts.
WATCH: Have you ever been frustrated by the lack of customer service from another company and vowed to never do business with them again? And most certainly never told anyone else about them? This is why customer service is so vital to business success as I explain in this eTip episode on why it’s the primary reason we have such a high referral rate: How Great Customer Service Gets You Business Referrals (on our website)
READ: I guess all of us have been on the receiving end of a situation where we are not satisfied with customer service. But how do you respond? Read this great piece from Kindi Gill who shares excellent insights on managing difficult client situations: Five Tips for Managing Customer Complaints (on our website)

Susan Friesen, founder of the award-winning web development and digital marketing firm eVision Media, is a Web Specialist, Business & Marketing Consultant, and Social Media Advisor. She works with entrepreneurs who struggle with having the lack of knowledge, skill and support needed to create their online business presence.

As a result of working with Susan and her team, clients feel confident and relieved knowing their online marketing is in trustworthy and caring hands so they can focus on building their business with peace of mind at having a perfect support system in place to guide them every step of the way.

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Custom CMS Development Services With Amazing Features

An impressive, informative, user-friendly and search-Engine friendly website is the key to success in today’s competitive world. You need to focus on each and every part of website design or web development – mainly the right one that you can manage easily without any assistance from professionals. If you are looking for such development platforms, where you can upload image or content without any command over specific language or technology, custom CMS development is the right platform for you – designed and developed on WordPress to provide you seamless web design experience.

Because of having endless possibilities for integrating Plugins, add-ons and custom features for your website or apps, WordPress is counted as the right custom CMS development platform. However, Drupal, Joomla and Sitecore are other options to choose – mainly to get optimized workflow.

WordPress CMS Development Services by Experienced Professionals

WP CMS development services are offered by experts from a recognized web application and software development company. It is based on innovations, adding new frameworks, Plugins and customizing themes to transform your web presence. Professionals use this platform to make necessary changes, adding real time information pop-ups, Live Twitter Feed and updating module. They deliver high-performance web solutions that you need for a better standing. They help you with a seamless CMS installation and configuration; while you will get a gamut of solutions – from installation to configuration like:

WordPress Design & Development
WordPress Websites & Blog Setup
Free & Paid WordPress Theme Configurations
Web Forms, Email Notification and different automation

You will get complete solutions from WordPress theme development to WordPress Plugin Development and WordPress Migration and Maintenance Services. They also provide you with API Integration and module management.

Custom CMS Development Services with Customizable Features and Modules

Because of endless possibilities of integrating Plugins, add-ons and custom features for your website applications, custom CMS development services have become the most vital need amid developers and programmers to develop websites with amazing customizable features. Professionals, who are offering you such services, help you integrate your CMS by following a few simple steps. Professional developers, who are offering you custom CMS development services, implement customizable features, modules, plugins and extensions within existing CMS platform like WordPress, Drupal, Joomla and Sitecore to optimize workflow.

Racketail Offers Custom CMS Development Services

If you are looking for custom CMS development services, you will get precise solutions from Racketail – offering cutting-edge enterprise CMS development and Open-Source solutions – developed from scratch and implemented within your existing workflows through custom feature integrations. Racketail’s custom CMS solutions are SEO-friendly and success-driven that is designed to incorporate with existing content management system – mainly to enhance and lift up your website, application, social media network and e-commerce store or blog.

From experts at Racketail, you will get flexible and customizable CMS solution with integrated features, modules, themes, plugins and extensions. Their service process will help you to enhance existing solutions and to create a brand new custom-tailored system – enabling effective content and workflow management. Racketail offers you enterprise CMS solutions and Secure CMS solutions too.

Experienced professionals at this leading web and app Development Company can develop new Open-Source CMS solutions like WordPress, Drupal or Joomla; while integrating customizable features and modifications within your existing platform – mainly to provide you with added functionality, interoperability and workflow efficiency.

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What a Rank Tracker Can Do for You

If you can find a tracker that can be customized, the better. You may need to track your position ranking globally or even locally so as to make some decisions. You can also monitor universal listings and map listings, and even the rank of your competitors very easily. You would be better placed when you choose a tracker that gives you unlimited access.

Geo-specific kind of rankings

There are trackers that can give you Geo-specific rankings even if not in the area you reside in. A tool, which is able to track the positions accurately regardless of what you choose, is, ideal, as it will give you so much more than bargained for.

The keyword tools

The best trackers make it possible to have all research tools in the same place. When the sources are used together, they can come up with the wide range of keywords that you may not have been able to find anywhere else. When new keyword ideas come up, they are automatically grouped according to the topics. You can analyze and to target whole keyword groups without the need to go through all the terms.

Reinvention of keyword analysis

Apart from finding many keywords that you can use, you will be able to pick the very best ones and give them the priority they need for the targeted audience. A rank tracker can also calculate the difficulty of a keyword. All SEO strengths are assessed and compared to your competitors. This helps you pick keywords that stand out and definitely attract traffic.

Custom reports

The best trackers have customizable reports and they are designed to support different devices. Sharing such reports should be easy and they should be easy to upload. You can even automate some trackers where you set up some tasks for a scheduled time and the tracker will come up with reports and have them delivered to the clients as an attachment or a direct link.

Why you should use trackers

Keyword trackers are important in today’s marketing which is mainly done online. A good tracker is able to give the most accurate ranking information as well as intelligence. This means that you will receive some very clean reports that are very easy to customize including the data which is relevant to every client.

You should choose a fast rank tracker. It is always so frustrating to have to wait for a long time for the tracker to load and give results from different search engines.

What to do after you get the ranking results

After you have done the keyword research successfully and you have a list of the best keywords in hand, you should start tracking the site’s rankings. Even though it seems easy, some preparations need to be done so as to ensure that you do not track the correct things and in the correct manner.

You need to select the target search engines, specify the location, choose landing pages, set up the tracking for universal results, add competitors, and the preferences. When this is done, rank tracking becomes very easy.

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